Community

At Truist, we believe in giving back to the communities who have been so good to us. Through our corporate citizenship, Community Benefits Plan, community development efforts, and the Truist Foundation, we’re creating meaningful change on a whole new scale.

Advancing Corporate Responsibility

At Truist, being a good corporate citizen is more than a responsibility—it’s environmental, social, and corporate governance contributions are more than a responsibility—it's an opportunity to fulfill our purpose to inspire and build better lives and communities. By doing our part to help build a better quality of life for the communities in which we live and work, we hope to inspire others to do the same and create a ripple effect of meaningful change.

Creating an impact.

In 2022, Truist completed its $60 billion Community Benefits Plan commitment to support home mortgage lending for low- and moderate-income (LMI) borrowers and geographies; lending to small businesses with annual revenues of $1 million or less; and enhanced community development lending, investments, and philanthropy; open new branches in LMI neighborhoods; and increase supplier development.

Truist has deep ties in the communities we serve. We will continue supporting projects, organizations, and initiatives that strengthen our social fabric and address the specific needs of communities and individuals.

Building better lives through Truist Foundation

All people and communities should have an equal opportunity to thrive. Truist Foundation partners with organizations that share our purpose to inspire and build better lives and communities. We achieve this by investing in initiatives, projects and programs focused on building career pathways to economic mobility and strengthening small businesses.

Learn more about building better lives through the Truist Foundation.

Investing in the communities where we live and work

Our communities are our best investment. That’s why we’re committed to our work through the Community Reinvestment Act. From funding programs that support LMI individuals and communities to building the capacity of charitable and nonprofit organizations, we’re improving lives across the country.

How we meet community needs

Our CRA public files include information about Truist’s lending, investment and service commitments throughout the communities where we work.

View CRA public file

Funding better communities through grants

Community is at the heart of the Truist purpose. Our CRA community development grants help build better communities and prioritize affordable housing, essential community services, small business access to capital and workforce development.

More information about what our CRA community development grants support

Affordable housing

  • The creation, preservation and/or renovation of affordable rental housing and housing for purchase by LMI borrowers
  • The development of comprehensive solutions to meet market needs to increase the inventory of affordable housing
  • Organizations that advocate on issues related to affordable housing
  • Housing sustainability to include eviction, foreclosure and displacement prevention

Essential community services

  • Operations/programs that focus on providing health care, mental health, elder care and addiction services to LMI individuals and families
  • Programs that provide a comprehensive approach to self-sufficiency
  • Operations/programs that focus on providing access to healthy foods to LMI communities.

Small business access to capital

  • Nonprofits (CDCs, CDFIs, SBICs, etc.) providing access to capital and/or technical assistance needed for small businesses.
  • Nonprofits providing access to capital and/or technical assistance to businesses located within government designated business districts targeted for revitalization or stabilization

Workforce development

  • Programs that focus on skillset development that results in job improvement for LMI individuals to earn a livable wage
  • LMI youth/adult development programs that have a focus on mentorships, apprenticeships, job training and/or scholarships for trade schools/college
  • Programs that eliminate barriers to work (such as transportation programs, soft skills training, childcare, etc.)
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Services provided by Truist Financial Corporation (Truist) affiliates: Banking products and services, including loans and deposit accounts, provided by Truist Bank, Member FDIC. Trust and investment management services provided by Truist Bank. Securities, brokerage accounts and/or annuities offered by Truist Investment Services, Inc., an SEC registered broker-dealer, and member FINRA and SIPC, and a licensed insurance agency. Investment advisory services offered by Truist Advisory Services, Inc. and GFO Advisory Services, LLC, SEC registered investment advisers. Some insurance products offered by Truist Investment Services, Inc. Other insurance products offered by Marsh & McLennan Agency, LLC (as successor in interest to McGriff Insurance Services, LLC) CA License #0H18131, Kensington Vanguard National Land Services, and Crump Life Insurance Services. Truist Life Insurance Services (TLIS) is a division of Crump, Arkansas License #100103477. Variable insurance material is for broker-dealer or registered representative use only. Variable products distributed by P.J. Robb Variable, LLC, Arkansas License #100110185. Member FINRA.

Marsh & McLennan Agency LLC, Kensington Vanguard National Land Services, Crump Life Insurance Services, Truist Life Insurance Services, and P.J. Robb Variable, LLC are not affiliated with Truist Financial Corporation or any of its subsidiaries.

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Mortgage products and services are offered through Truist Bank. All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS), which promotes uniformity and transparency throughout the residential real estate industry. Search the NMLS Registry.

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"Truist Advisors" may be officers and/or associated persons of the following affiliates of Truist, Truist Investment Services, Inc., and/or Truist Advisory Services, Inc. Truist Wealth, International Wealth, Center for Family Legacy, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are trade names used by Truist Bank, Truist Investment Services, Inc., and Truist Advisory Services, Inc.

Applications, agreements, disclosures, and other servicing communications provided by Truist Bank and its subsidiary businesses will be provided in English. As a result, it will be necessary for customers to speak, read and understand English or to have an appropriate translator assisting them. Please note that Truist provides translations of webpages, documents and disclosures as a courtesy and in the event of any inconsistencies or discrepancies between the English content and the translated content, the English content supersedes the translation. Truist offers phone support in Spanish at 844-4TRUIST (844-487-8478), option 9. For assistance in other languages, please speak to a representative directly.

New York City residents:

Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at http://www.nyc.gov/dca.

Borrowers with Limited English Proficiency (LEP) needing information can use the following resources:

The Consumer Finance Protection Bureau (CFPB) also provides additional resources for homeowners seeking payment assistance in select languages at: https://www.consumerfinance.gov/housing/housing-insecurity/help-for-homeowners/

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